Frequently Asked Questions (FAQ)

Is this website trustworthy?

Yes! We use the most secure e-commerce platforms worldwide, including PayPal and Stripe, to ensure a safe shopping experience. Additionally, our website has SSL security encryption, which protects all transactions and guarantees the confidentiality of your information.

Why does shipping take 1 to 2 weeks?

At BLENS®, we believe in offering high-quality products at competitive prices. To achieve this, we work with international suppliers from North America, Europe, and Asia. Once you place an order, our suppliers ship it directly to your address.

Do all orders include a tracking number?

Yes! We value transparency, so all orders come with a valid international tracking number.

When will I receive my tracking number after purchase?

Our suppliers take 3 to 8 business days to process and ship your order, at which point the tracking number is generated. If you haven't received your tracking number after this period, please contact us for assistance.

What should I do if my product arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately through our contact form and provide a detailed description and photos of the product. Our support team will assist you in resolving the issue.

Do you offer returns or refunds?

Yes! We offer returns and refunds for damaged or defective items. Please check our Return Policy for detailed instructions on how to proceed.

How can I contact customer service?

You can reach our customer support team via our contact form on our website or by emailing us at useblens@gmail.com. We are happy to assist you with any questions or concerns!